Buick Enclave: Roadside Assistance Program (U.S. and Canada)
For U.S.-purchased vehicles, call 1-800-252-1112; Text Telephone (TTY): 1-888-889-2438.
For Canadian-purchased vehicles, call 1-800-268-6800.
Service is available 24 hours a day, 365 days a year. Roadside Assistance is designed to provide help when an unexpected problem interrupts a trip, whether the vehicle will not start, has a flat tire, runs out of fuel, becomes locked, or cannot be driven safely from a public road or highway.
Calling for Assistance
When calling Roadside Assistance, have the following information ready. Clear and accurate details help the advisor locate the vehicle, understand the situation, and send the appropriate type of service.
► Your name, home address, and home telephone number. ► Telephone number of your current location, especially if it is different from your home number. ► Location of the vehicle, including street names, highway number, exit number, nearby landmarks, parking level, or any other detail that can help the service provider find you quickly. ► Model, year, color, and license plate number of the vehicle. This helps identify the vehicle when the service provider arrives. ► Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle. These details may be needed to confirm coverage and service eligibility. ► Description of the problem, such as a flat tire, dead battery, lock-out, no-start condition, fuel shortage, vehicle stuck in snow or mud, or a warning message that makes the vehicle unsafe to drive.For a Buick Enclave, it is also useful to mention whether passengers are in the vehicle, whether the vehicle is in a safe location, and whether there are special circumstances such as heavy traffic, severe weather, towing limitations, or accessibility needs.
Coverage
Services are provided up to 5 years/160 000 km (100,000 mi), whichever comes first. Coverage may depend on vehicle purchase location, ownership status, program terms, and the type of roadside event.
In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered.
Roadside Assistance is not part of the New Vehicle Limited Warranty. It is a separate assistance program, and the availability of services, payment, towing destination, or reimbursement may be subject to program rules.
Buick and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification.
Buick and General Motors of Canada Limited also reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or if the same type of claim is made many times. Owners should use the program for genuine roadside needs and maintain the vehicle properly to reduce repeated emergency calls.
Services Provided
► Emergency Fuel Delivery:Delivery of enough fuel for the vehicle to get to the nearest service station. This service is intended to help when the vehicle runs out of fuel while away from a safe refueling location.
► Lock-Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if the vehicle has OnStar®. For security reasons, the driver must present identification before this service is given. This helps protect the owner and prevents unauthorized access to the vehicle. ► Emergency Tow from a Public Road or Highway: Towing to the nearest Buick dealer for warranty service, or towing when the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in sand, mud, or snow. The advisor can help determine whether towing, winching, or another type of roadside response is appropriate for the situation. ► Flat Tire Change: Service to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner’s responsibility to repair or replace the damaged tire if the tire is not covered by the warranty. Before a trip, it is wise to check that the spare tire, jack, and related tools are present and usable. ► Battery Jump Start: Service to jump start a dead battery. This can help when the battery is discharged because of age, cold weather, lights left on, short trips, or electrical accessory use. If the battery needs repeated jump starts, the charging system and battery condition should be inspected.Services Not Included in Roadside Assistance
► Impound towing caused by violation of any laws. ► Legal fines. ► Mounting, dismounting, or changing of snow tires, chains, or other traction devices. ► Towing or services for vehicles driven on a non-public road or highway.Some situations may require separate payment, local emergency service, law enforcement assistance, or specialized recovery equipment. If the vehicle is in an unsafe area, personal safety should come first before waiting near the vehicle.
Services Specific to Canadian-Purchased Vehicles
► Fuel delivery: Reimbursement is approximately $5 Canadian.Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Confirm fuel type and vehicle requirements before requesting assistance.
► Lock-Out Service: Vehicle registration is required. This helps confirm that the person requesting access has a legitimate connection to the vehicle. ► Trip Routing Service: Detailed maps of North America are provided when requested, either with the most direct route or the most scenic route. There is a six-request limit per year.Additional travel information is also available. Allow three weeks for delivery. This service can be useful for longer road trips, vacation planning, or cross-border travel where route preparation is helpful.
► Trip Interruption Benefits and Assistance: You must be more than 250 kilometers from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment.Trip interruption support is designed to assist when a covered issue disrupts travel far from the starting point. Keep all original receipts and documents, since reimbursement may depend on complete paperwork and prior approval.
► Alternative Service:If assistance cannot be provided right away, the Roadside Assistance advisor may give permission to obtain local emergency road service. Do not arrange outside service for reimbursement unless the advisor has explained the process and confirmed what documentation is required.
You will receive payment, up to $100, after sending the original receipt to Roadside Assistance.
Mechanical failures may be covered; however, any cost for parts and labor for repairs not covered by the warranty are the owner’s responsibility. For long-distance travel in a Buick Enclave, keeping maintenance current, checking tires before departure, confirming battery condition, and carrying the Roadside Assistance number can help reduce delays if a problem occurs on the road.
