Buick Enclave: Roadside Assistance Program (Mexico)
As a new owner, your vehicle is automatically enrolled in the Roadside Assistance program. This support is designed to give drivers and passengers added confidence when an unexpected situation happens on the road, whether the concern occurs near home, during a longer trip, or while traveling outside the owner’s city of residence.
The services are available at no cost under the terms and conditions of the program. The Roadside Assistance program is not part of, or included in, the coverage provided by the new vehicle limited warranty. It is a separate assistance service with its own rules, limits, covered events, and procedures. The vehicle warranty may cover certain repairs, while Roadside Assistance is intended to help with immediate travel interruptions and roadside situations.
Roadside Assistance provides support to the driver and passengers while driving the vehicle within your city of residence or on any passable road in Mexico, the United States, and Canada. Services are subject to the limitations described in the following pages, and program coverage varies by country. For a Buick Enclave owner, it is useful to keep the Roadside Assistance contact information in the vehicle, in a phone, and with travel documents so help can be requested quickly if needed.
Roadside Assistance is available 24 hours a day, 365 days of the year. This means assistance can be requested during the day, at night, on weekends, or during holidays, although the exact service provided may depend on location, road access, local availability, weather conditions, and program limits.
This program expires two years from the date of the invoice for the vehicle, regardless of vehicle mileage and changes in vehicle ownership. Because the expiration is based on the invoice date, not on how much the vehicle is driven, owners should confirm the coverage period before planning long-distance travel.
For more information about renewal of this program at the end of its term, contact the Buick Customer Assistance Center at 01-800-466-0818. A representative can explain available options, current program terms, and any steps required to continue assistance after the original coverage period ends.
Services Provided
► Flat Tire Change: If you are unable to change a flat tire, Roadside Assistance will provide towing service to the nearest authorized Buick dealership. It is the owner’s responsibility to repair or replace the tire.This service is limited to the transfer of the vehicle to the repair facility. The program does not make the damaged tire usable again, and it does not cover tire repair or replacement unless another applicable coverage applies. Before driving, it is helpful to know whether the vehicle has a spare tire, tire sealant, compressor kit, or other tire service equipment.
► Emergency Fuel Delivery:Delivery of enough fuel for the vehicle to get to the nearest service station. This service is intended for situations where the vehicle runs out of fuel and cannot safely continue to a nearby fueling location. The amount provided is only enough to help move the vehicle to a place where it can be refueled normally.
► Lock-Out Service: Service to unlock the vehicle if you are locked out. The driver may be asked to provide identification or proof of authorization before service is performed. This requirement helps protect the vehicle and prevents unauthorized access. ► Battery Jump Start: Service to jump start a dead battery. A discharged battery may occur because of age, cold weather, lights left on, short-distance driving, or electrical accessories being used while the engine is off. If the battery needs repeated jump starts, the battery and charging system should be inspected rather than relying only on roadside assistance. ► *Emergency Messages:Transmission of urgent phone messages. This service may help notify family members, travel companions, a business contact, or another necessary person when the roadside situation prevents the driver from continuing the trip or communicating normally.
► *Emergency Calls: Call for emergency services. If the situation involves injury, immediate danger, fire, unsafe traffic conditions, or another urgent risk, emergency assistance should be requested first. Personal safety should always come before vehicle recovery. ► *Dealership Location Assistance: Information regarding addresses and telephone numbers for Buick dealers. This can be helpful when the vehicle needs inspection, warranty service, parts support, or towing to an authorized dealer while away from the owner’s usual service location. ► Emergency Towing: Tow to the nearest dealer for warranty service if the vehicle cannot be driven. Towing is intended for situations where the vehicle is disabled and cannot continue safely under its own power.If the vehicle is involved in an accident during the commission of a crime, administrative violation, or breach of traffic regulations, Roadside Assistance will not provide service. When the vehicle is not accessible to be towed, all maneuvers required to access it will be at the owner’s expense. This may include special recovery work, extraction from difficult terrain, or additional labor needed before a tow truck can connect to the vehicle.
If the vehicle is in another city outside your residence, Roadside Assistance is limited to moving the vehicle to the nearest dealer. If you would like the vehicle moved to a different dealer, you will be asked to cover the difference in cost at the time of the move. This is important when choosing a preferred dealer that is farther away than the nearest authorized location.
If the vehicle cannot be received by the nearest Buick dealer because of scheduling conflicts, the vehicle will be taken to a safe place where it will remain for up to 48 hours until it can be taken to the dealer. If the storage costs exceed the authorized amount, the owner is responsible for paying the difference at the time of service. Contact Roadside Assistance for more information on authorized amounts and storage limits before approving additional charges.
► *Trip Interruption: This service is provided if you are prevented from further use of your vehicle while traveling and it is not possible for the nearest Buick dealership to repair the vehicle the same day, requiring the vehicle to remain at the dealership for one night or more.If this happens, in addition to the previously listed services and prior to confirmation by the dealership, you are entitled to choose one of the following alternatives within the limits of existing Roadside Assistance program guidelines. If the costs exceed the amount authorized for these services, you must pay the difference at the time of service.
Roadside Assistance will coordinate hotel accommodations for all vehicle travelers for up to two nights. This option may be useful when the repair delay makes it impractical or unsafe to continue traveling the same day.
► Rental car will be provided for up to two days, and the vehicle must be returned to its original destination, excluding vehicles with a carrying capacity greater than 3.5 tons.A rental vehicle can help reduce travel disruption while the Buick Enclave is being inspected or repaired. Availability, vehicle type, rental terms, and approved amounts may depend on the local provider and the program rules in effect at the time of service.
Complimentary Transportation: If you prefer to continue your trip to the intended destination or return to your place of residence, and the trip requires more than eight hours of driving on the road, transportation for the driver and passengers by first class bus or coach commercial airline will be provided to a location chosen by Roadside Assistance, depending on availability at the chosen destination. Restrictions apply based on vehicle specifications.
If you are on the road, taxi service to the nearest bus station or airport will be provided. This helps connect the driver and passengers with the approved transportation option when the disabled vehicle cannot be repaired quickly enough to continue the trip.
► *Complimentary Transportation for Vehicle Pick Up: Transportation to pick up your vehicle after repairs are complete. Once the dealer has reported that the vehicle has been repaired, Roadside Assistance will provide bus or commercial airline one-way service, subject to availability, for the person designated by you to collect your vehicle at the dealership’s location if you or the designated person are not in the same town or city as the dealership.This service is intended to make it easier to retrieve the vehicle after an approved trip interruption situation. Before travel is arranged, confirm who is authorized to pick up the vehicle, what documents are required, and whether the dealership needs advance notice.
*These services are not provided for U.S. or Canada residents.
All services provided in the U.S. and Canada are at the owner’s expense and will be reimbursed by Roadside Assistance according to program rules. Owners should keep original receipts, service documents, towing records, and any authorization information because reimbursement may depend on complete documentation.
Services Not Included in Roadside Assistance
Roadside Assistance does not cover or reimburse services for the following:
► Events caused by fraud or bad faith by the driver. ► Vehicle immobilization situations due to major force or unforeseen circumstances, such as natural phenomena of an extraordinary nature, earthquakes, volcanic eruptions, and other cyclonic storms. ► Vehicle immobilization situations arising from car accidents caused by the driver of the vehicle or third parties.This means any occurrence that causes physical injury to the occupants and/or damage to the vehicle caused by external forces. In these situations, insurance coverage, police reports, emergency response, or separate towing arrangements may be required instead of standard Roadside Assistance service.
► Acts of terrorism, riot or uproar, armed forces or police actions which prevent timely delivery of assistance services. ► Food service, beverages, telephone calls, or other extra costs. Accommodation costs apply only to Mexico per the terms and conditions of the Roadside Assistance program. ► Any damage to the vehicle without intent, derived from the services provided. ► Cost of towing a trailer when choosing a Buick dealer that is nearest to the temporary storage facility for the disabled vehicle. ► Cost of all maneuvers required to access the vehicle when it is not available to be towed. ► Cost of fuel provided.Routine vehicle repair costs are not covered by the Roadside Assistance program. For more information, see your new vehicle warranty. Roadside Assistance may help move the vehicle or support the trip under eligible conditions, but normal maintenance, replacement parts, labor not covered by warranty, tire repair, fuel cost, and other ownership expenses may remain the owner’s responsibility.
Contacting Roadside Assistance: Roadside Assistance services are available at no cost to you and are offered 24 hours a day, 365 days a year, within the limits of the program. Costs are only incurred in situations that exceed the limits of the program, some of which are listed previously in this section.
When calling, be ready to provide your name, phone number, location, vehicle model, color, license plate, Vehicle Identification Number, mileage, and a clear explanation of the problem. If the vehicle is a Buick Enclave, mention any warning messages, visible damage, whether passengers are inside, and whether the vehicle is blocking traffic or located in a safe place.
To contact Roadside Assistance by phone, use the following numbers:
Mexico
01-800-466-0818
United States
1-866-466-8197
Canada
1-800-268-6800
asistencia.buick@gm.com Buick reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification.
Keep this contact information with the vehicle documents and save it in a mobile phone before starting a long trip. Having the number ready can reduce stress during an emergency and help the Roadside Assistance advisor arrange the correct type of support more quickly.
